Frequently Asked Questions

Welcome to the Shadow Lancers FAQ page. Here, you’ll find answers to common questions about our services, payment options, and how to share your suggestions. If your query isn’t listed here, feel free to contact us at contact@shadowlancers.com or call +923195832603.

Payments

We accept the following payment methods:

  1. PayPal
  2. Online Bank Transfers
  3. Credit/Debit Cards

You can choose the most convenient method during the invoicing process.

We primarily deal in USD (US Dollars). For transactions in other currencies, please reach out to us, and we’ll guide you through the process.

To pay via PayPal:

  1. Use the PayPal link provided in your invoice.
  2. Log in to your PayPal account.
  3. Complete the transaction.

You will receive a confirmation email once the payment is successfully processed.

To make an online bank transfer:

  1. Use the bank account details provided in your invoice.
  2. Transfer the payment through your online banking portal.
  3. Email us the transaction ID or a screenshot as proof of payment.

Yes, we accept both credit and debit cards. Payments can be processed securely through our payment gateway link, which will be shared with your invoice.

Yes, we use secure payment gateways with encryption protocols to protect your financial information. Your payment details are not stored or shared with any third party.

Yes, once your payment is processed, you will receive an email confirmation and an official invoice for your records.

If your payment fails:

  1. Ensure your payment details are correct.
  2. Check with your bank or payment provider to confirm there are no issues with your account.
  3. Contact us at contact@shadowlancers.com or call +923195832603, and we’ll assist you in resolving the issue.

Yes, installment payments can be arranged for larger projects. The terms will be defined during the project agreement phase, and you’ll receive a payment schedule outlining due dates.

No, we believe in transparent pricing. However, certain payment gateways (e.g., PayPal) may charge transaction fees, which will be disclosed upfront.

Refunds are handled according to our Refund and Returns Policy. Refund requests must be submitted via email and are subject to evaluation based on the terms of your agreement with us.

Yes, we offer discounts for long-term collaborations or bulk service requests. Contact us for a custom proposal.

Suggestions

You can share suggestions or feedback in the following ways:

  1. Email: Send your suggestions to contact@shadowlancers.com.
  2. Feedback Form: Use the feedback form available on our website.

Absolutely! We review all suggestions and consider implementing those that align with our goals and benefit our customers. Your input helps us improve and grow.

Yes! If your suggestion leads to significant improvement in our services or processes, we may offer incentives such as:

  • Exclusive discounts on services
  • Acknowledgment on our platform

Yes, client input is highly encouraged. Feature suggestions should be provided early in the project lifecycle to ensure they can be incorporated into the scope of work.

If you’d like updates on your suggestion:

  1. Email us at contact@shadowlancers.com with your suggestion details.
  2. Our team will respond with the current status and feasibility evaluation.

Yes, you can submit anonymous suggestions through the website feedback form. However, providing your contact details is recommended if you wish to receive updates or rewards for your suggestions.

We are open to feedback in all areas, but particularly value suggestions related to:

  • Improving user experience on our platform
  • Enhancing service delivery efficiency
  • Innovative ideas for software features

For complaints, we recommend contacting us directly through:

We are committed to resolving complaints promptly and efficiently.