Welcome to Shadow Lancers Private Limited! These Terms and Conditions govern your use of our platform, services, and products. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please refrain from using our platform.

1. Definitions

• “Company” refers to Shadow Lancers Private Limited.
• “Platform” refers to our website (shadowlancers.com) and associated services.
• “User” or “You” refers to anyone accessing or using our services, including clients, freelancers, and visitors.
• “Services” refers to all digital services, software development, and associated solutions provided by Shadow Lancers.

2. Eligibility

To use our services, you must:

1. Be at least 18 years old.
2. Provide accurate and complete information during registration.
3. Comply with applicable laws and these Terms.

We reserve the right to terminate or suspend your account if eligibility requirements are violated.

3. User Responsibilities

a. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted under your account is your responsibility.

b. Prohibited Activities

You agree not to:

• Use our services for unlawful purposes.
• Upload or transmit harmful content, including viruses or malware.
• Exploit our platform for unauthorized commercial purposes.
• Engage in activities that violate intellectual property rights.

4. Services and Deliverables

a. Scope of Services

Shadow Lancers provides software development, website design, and digital solutions to clients worldwide. The scope of each project will be defined in a written agreement or proposal.

b. Quality Assurance

We ensure that all deliverables meet international standards and the agreed specifications.

c. Timeline and Delays

Project timelines are provided as estimates. Delays caused by factors outside our control, such as incomplete client input, will not result in penalties.

5. Payments and Fees

a. Payment Terms

• Payments must be made as per the agreed schedule, outlined in the invoice or project agreement.
• All payments are non-refundable unless otherwise stated in our Refund and Returns Policy.

b. Late Payments

Late payments may result in project delays or additional charges.

6. Intellectual Property

a. Ownership

• The intellectual property rights for deliverables remain with Shadow Lancers until full payment is received.
• Upon full payment, ownership of the final deliverable transfers to the client, excluding pre-existing company tools or software.

b. Company Tools

We retain ownership of any proprietary tools, frameworks, or methodologies used in delivering services.

7. Freelancer Collaboration

Shadow Lancers connects with a global network of freelancers to provide high-quality services. While we ensure quality oversight, we are not liable for actions, delays, or breaches caused solely by freelancers.

8. Limitation of Liability

Shadow Lancers is not liable for:

• Losses arising from unauthorized account access.
• Third-party service interruptions (e.g., hosting or payment gateways).
• Indirect, incidental, or consequential damages.

Our maximum liability is limited to the amount paid by the client for the specific service.

9. Confidentiality

We value your privacy and ensure that all client data and project details are handled with strict confidentiality. Refer to our Privacy Policy for more details.

10. Termination

a. By the User

You may terminate your use of our services at any time by notifying us in writing.

b. By the Company

We reserve the right to terminate accounts or suspend services for:

• Breach of these Terms.
• Non-payment of fees.
• Misuse of the platform or services.

11. Dispute Resolution

a. Governing Law

These Terms are governed by the laws of Pakistan.

b. Resolution Process

• For disputes, you must notify us in writing at contact@shadowlancers.com.
• If unresolved, disputes will be referred to arbitration in accordance with local laws.

12. Modifications to Terms

Shadow Lancers reserves the right to modify these Terms at any time. Changes will be communicated through our website, with the updated effective date prominently displayed.

13. Third-Party Links and Services

Our platform may contain links to third-party websites or services. Shadow Lancers is not responsible for the content, privacy policies, or practices of these third-party services.

14. Indemnification

You agree to indemnify and hold Shadow Lancers harmless from any claims, damages, or liabilities arising from:

• Your misuse of the platform.
• Breaches of these Terms.
• Violations of third-party rights.

15. Contact Information

For questions or concerns about these Terms, please contact us:

• Email: contact@shadowlancers.com
• Phone: +923195832603

Thank you for choosing Shadow Lancers Private Limited. Your trust is our priority!